Frequently asked questions - FAQ

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Could I visit your warehouse and purchase directly from you guys?

Can I pick up my order at your warehouse?

How do I collect my order if I'm not at home?

Where can I find a tracking number for my order to locate my parcel?

Do you deliver my order to a PO Box or Parcel Locker?

How long do you deliver my orders?

How much do you charge for delivery?

Do you mention Adult Direct on my packages?

Could I delete my account with Adult Direct after I receive my orders?

Could you provide a data feed for us to sell your products on our website?

Do you guys offer drop shipping service?

I've just placed an order with you guys. What should I do if I want to add more items to my order?

How do you match a lower price on your competitor's website?

What payment methods do you accept?

How do I cancel my orders?

Do you have a refund or exchange policy?


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Warehouse Sale! Save 1/2 Off The Retail Prices

Now our warehouse is open to public! We have more than 8,000 adult sex toys, sexy lingerie and adult party novelties in stock, and you are welcome to come experiencing the products, and buy directly from our Sydney/Rydalmere warehouse store.

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